Welcome to Solowolfs! Please read our Privacy Policy carefully. If you have any questions, feel free to contact us at support@solowolfs.com.
Solowolfs Privacy Policy
Solowolfs, a Brand Owned & operated by Large Tech Company (“Solowolfs,” “we,” “us,” “our”) is dedicated to protecting and maintaining the Personal Information you share with us. We aim to ensure you understand and feel comfortable with how your information is used to protect our customers. This Privacy Policy describes how we collect, use, process, and disclose your information when you access and use the Solowolfs website and associated services.
We comply with all applicable legislation to safeguard and protect your information. By using our website or services, you agree to the collection and use of your Personal Information as described in this Privacy Policy. If you do not consent to our use of your information, please refrain from visiting our website or purchasing our services.
Information Collection
What We Collect & Why
We collect various types of Personal Information to provide and improve our services, including but not limited to:
- Full name
- Birthday
- Address
- Phone number
- Email address
- Passport details
- Medical information
- Insurance information
- Nationality
- Residency
- Nutrition preferences
- Trip evaluations
- Accommodation preferences
- Feedback
- Payment information
We may also collect information if you enter a contest, sweepstakes, or create a profile on our website.
For job applicants, we collect information such as:
- Full name
- Contact information
- Address
- Educational and employment background
- Criminal record
- Residency and citizenship information
For third-party suppliers and service providers, we collect:
- Name
- Contact information
- Company legal information
- Company safety record
- Company insurance policy
If you choose not to provide certain Personal Information, we may not be able to deliver the products or services you request. If you have any questions about providing Personal Information, please contact our Support Team at support@solowolfs.com.
Collection Methods
We collect information through various methods:
- Creating a Solowolfs profile
- Booking process
- Inquiry process
- Website booking form
- Sales Team
- Support Team
- Medical and emergency contact forms
- Post-trip evaluations
- Contest entry ballots
We obtain consent through:
- Written permission (mail, email, fax, online booking form)
- Verbal permission
- Third-party consent (e.g., from your travel agent)
Information Disclosure
Why We Disclose Information
We use collected Personal Information to improve our website, business operations, and services. This includes:
- Registering you for emails
- Updating your Solowolfs profile
- Answering questions
- Booking trips
- Implementing feedback
We may also use Personal Information to:
- Ensure the integrity of our products and services
- Understand customer needs
- Inform you about relevant products and services
- Contact you in emergencies
- Provide information to insurers and medical staff
- Support and resolve issues with our services
- Maintain internal operations
- Comply with legal and regulatory requirements
How We Disclose Information
We share your Personal Information with third-party suppliers and service providers, including but not limited to:
- Walking tour guides
- Travel companies
- Hotels
- Insurance companies
- Crisis management response partners
- Airlines
- Promotion or sweepstakes co-sponsors
- Credit card agencies
We may also disclose information to government authorities as required by law.
Solowolfs and its third-party suppliers do not sell, lease, or trade your information. In the event of a sale of Solowolfs’s assets, your Personal Information will be included, and the new entity will be bound by this Privacy Policy.
How You Disclose Information
We offer features that allow you to share your experiences on various platforms and social media outlets. Your settings on those platforms control how your information is shared. Please review the privacy policies of those platforms, as Solowolfs is not responsible for their policies.
Information Protection
How We Protect Your Information
We are committed to the security and integrity of your Personal Information. All collected information is stored in secure databases protected by passwords, encryption devices, and firewalls. However, no data transmission over the Internet can be guaranteed to be 100% secure. We encourage you to maintain anti-virus and malware protection software on your devices.
Access to your information is limited to authorized employees, independent contractors, and third-party suppliers who require it to provide the services you request. Unauthorized access or disclosure is strictly prohibited.
Information Access & Retention
How to Access & Update Your Information
To access, update, or remove your Personal Information, please contact our Support Team at support@solowolfs.com. Subject to legal restrictions, you can withdraw your consent to our use of your information at any time. If you refuse or withdraw your consent, we may not be able to provide you with the requested products or services. You may also request a list of your Personal Information that we have collected and retained. We may charge a fee for handling your request as prescribed by law.
Solowolfs will only send you emails or promotional materials if you have opted in to receive them. You may unsubscribe by clicking the “unsubscribe” button in our emails or contacting our Support Team.
Information Retention Policy
We retain Personal Information for as long as reasonably required, considering the purpose for which it was collected and our legal obligations. We delete or destroy Personal Information after a reasonable period.
Website Policies & Cookies
How Third-Parties Use Cookies
Solowolfs uses third-party suppliers, including Google, to display ads across the internet. These vendors use cookies to serve ads based on your prior visits to our website. Neither Solowolfs nor any affiliated third-party stores Personal Information in cookie data. You can opt out of third-party cookie usage by visiting the Network Advertising Initiative opt-out page.
Privacy Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on our website. This Privacy Policy was last revised on December 15, 2023. Future changes will apply to information collected from the date we post the revised Privacy Policy and existing information held by us.
Complaints
If you have any complaints about our collection, use, or disclosure of your Personal Information, or if you believe we are in violation of privacy laws, please contact our Support Team at support@solowolfs.com.